How Can I Make my Current Workflow More Efficient?

Right now I'm using's Zoho CRM. Here's my current workflow:

1. I look at a detail page of the lead I'm about to call, and click to dial while I check out the contact name and any prior notes.

2. I'm calling businesses so there is usually a virtual attendant to get through. Sometimes I have an extension, sometimes I'm transferred.

3. Once I talk to the lead or the voicemail, I jot down a few phrases, save, and move to the next record.

All told I'm doing about 15 calls per hour.

I feel like I should be doing more. Is there a better/faster way?
Source of insurance-forums.net

Comments