Cryptic Message from Cigna-HealthSpring

Guys, I got this email message today:



[COLOR="Red"][SIZE="1"]Dear Valued Agent/Agency,

We mistakenly charged back December 1 termination dates, which are completely exempt from chargebacks if:



1. The beneficiary enrolled for effective dates October 1, November 1, or December 1

2. The beneficiary is new to Medicare and enrolled in calendar year 2014.



We discovered this error and have since corrected it. This may have resulted in underpayments for any enrollments you submitted for this time period. We are reversing the chargebacks in the April 17, 2015 payment.



We apologize for this err

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