If Proposed Member Wants to Cancel, who Should He Call?

One of my members frantically called me to say that he was switched to United Health Care. Funny thing is, he doesn't speak any English, very quiet, doesn't have a phone and didn't sign anything (or so he says). I looked up the agent on the DOI website. He only started selling MAs in late January. My member was enrolled in the first week of February. He wants to cancel that app. Would you call 1-800-medicare or UHC to cancel the app?

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