This article was originally meant to help consumers deal with cable companies and get better promotions etc. so atleast you can learn a few tips there.
But does his experience in negotiation, and his reasonings give the cold caller any help, you be the judge.
- smile when you talk, and slow down the voice, pace slowly and calmly giving an impression of solidarity, confidence
- say "I am sorry", I know you guys are gonna jump on this one, but his reasoning comes from behavioral science studies done at Harvard,
[I]When the first thing you say to someone is “I’m sorry”, they think, “Wha
But does his experience in negotiation, and his reasonings give the cold caller any help, you be the judge.
- smile when you talk, and slow down the voice, pace slowly and calmly giving an impression of solidarity, confidence
- say "I am sorry", I know you guys are gonna jump on this one, but his reasoning comes from behavioral science studies done at Harvard,
[I]When the first thing you say to someone is “I’m sorry”, they think, “Wha
Source of insurance-forums.net
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