Cigna Healthspring Chargebacks

I just received a statement loaded with Chargebacks. Many of them have not been on the plan for months, and I'm just now receiving the chargeback. From what I remember, they would "pay forward" a lump sum check for the upcoming year. Now, there are a bunch of ppl that presumably they were paying me for, and now charged back since I had placed them somewhere else. The acts person just e-mailed this to me at nighttime. Anyone else familiar with this?

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