Is there someone in home office that is a consumer advocate (ombudsman) that can help with consumer direct questions about policy issue, billing, etc? A real person with a name and contact number or email, not a stupid hotline.
Long time client is having some issues and I can't find answers to his questions. He had a Humana policy, wife and kids on a separate policy. He missed the "Hey your policy is being cancelled and here's your new rates" letter. A number of factors made it advantageous to combine everyone under one new policy with a Jan 1 eff date.
He started the new application bef
Long time client is having some issues and I can't find answers to his questions. He had a Humana policy, wife and kids on a separate policy. He missed the "Hey your policy is being cancelled and here's your new rates" letter. A number of factors made it advantageous to combine everyone under one new policy with a Jan 1 eff date.
He started the new application bef
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