My colleague has a captive agency & he's running into logistical problems. He has a book filled w/ bums who insist on paying cash, insist on coming in to heckle staff over their rates etc. It chews up their time on the daily. My response is STOP taking cash or check payments; make everything electronic. If you still drive to an office to pay a bill (and bitch over pricing and take up your staff time by 20-30 minutes every time you come..) it's not a customer you want. Get rid of them.
BY APPT ONLY - You can't just walk in the office to b1tch about your rates or question your bill. You
BY APPT ONLY - You can't just walk in the office to b1tch about your rates or question your bill. You
Source of insurance-forums.net
Comments
Post a Comment